The high-street banks, and mega-brand financial institutions are all under attack, in many cases even without their knowledge. Their foundations are been quietly chipped away and are becoming increasingly weak. But where is the attack coming from and who is the enemy? The enemy is within, senior executives, marketers, branch managers and loan approvers, very few of whom really understand how the world has changed outside of their glass towers. I am not having a go at the banks and for sure I want to see them survive because the alternative is too horrible to contemplate, when FaceBook … [Read more...]